# Solve Error code 080040c97- Chat Microsoft

## Error code 080040c97 : Troubleshooting steps to fix Microsoft Office error

When you install Office, you may see error code 080040c97 if a previous installation of Office is failed. Here are some things you can try to resolve error code 080040c97 . We’ve listed the most common solutions first, so try them in order.

Common causes for error 080040c97

1. Antivirus software or firewall might be blocking the Office installation.
2. Internet connection or proxy settings are preventing you from installing Office.
3. Pre-existing version of an Office suite is blocking the installation.
4. Incomplete\partial\failed repair\installation\change\removal of a previous Office suite can prevent from installing a newer version

### System File Checker

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files for fix the error code 30015-25 (1006).

1. Swipe in from the right edge of the screen, and then tap Search
2. Type Command Prompt in the Search box, right-click Command Prompt
4. At the command prompt, type the command sfc /scannow, and then press ENTER:

The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy

### Step 2 – Disable Antivirus software Firewall to fix the error code 30015-25 (1006)

a. Turn Off Antivirus Software

1. Go to Start button, clicking Control Panel, and then, under System and Security, clicking Review your computer’s status.
2. Click the arrow button next to Security to expand the section.If Windows can detect your antivirus software, it’s listed under Virus protection
3. If the software is on, check the Help that came with the software for information on disabling it.

b. Turn Off Windows Firewall

1. Open Windows Firewall by clicking the Start button and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall.

2. Click Turn Windows Firewall on or off. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Click Turn off Windows Firewall under each network location that you want to stop trying to protect, and then click OK.

1 – Repair your Office app

error code 080040c97 will be fixed when the Office repair tool replaces all the corrupted system files. Follow the steps below to run a repair tool to fix the error.

1. Open Control Panel using Start.
2. Click on Programs and select Programs and Features.
3. Click on the Office product that you want to repair.
4. Click Change.
5. Select Quick Repair and click on Repair. If Quick Repair didn’t fix the error code 080040c97 , select Online Repair and click on Repair.

Note: If Office Repair did not fix the error, remove and reinstall the Office Suite to fix the error code 080040c97

2 – Steps to remove Office

In case if the error persists even after running Office repair tool, uninstall Office from your computer.

1. Open Control Panel using Start
2. Click on Programs and select Programs and Features.
3. Select Office Suite and click on Remove.

Note: If Office uninstallation failed or it didn’t fix the error, a manual uninstallation is required to completely remove the Office Suite.

3 – Steps to remove Office manually to fix the error code 080040c97

If the error code 080040c97 is re-occurring, proceed with the following steps to manually remove the Office program from your computer.

Step 1: Remove the Windows Installer packages

1. Find the Office 16 installation folder, typically located in C:\Program Files\.
2. Right-click the Microsoft Office 16folder and select Delete.

Step 2: Remove the Office scheduled tasks

1. Open a Command Prompt window as an administrator.
2. At the command prompt, type the following commands and press Enter after each one:

schtasks.exe /delete /tn “\Microsoft\Office\Office Subscription Maintenance”

schtasks.exe /delete /tn “\Microsoft\Office\Office ClickToRun Service Monitor”

2. Click the Process Tab
3. If the following processes are running, right-click each one, and then click End task after you select each process.
• .exe
• setup*.exe

Step 4: Delete the Office files

1. Press Windows logo key + R to open the Run Dialog box.
2. In the Openbox, type %ProgramFiles%, and then click OK.
3. Delete the “Microsoft Office 16” folder.
4. Delete the “Microsoft Office” folder.
5. Open the Run Dialog box, type %ProgramFiles(x86)%, and then click OK.
6. Delete the “Microsoft Office” folder.

Step 5: Delete the Office registry subkeys

1. Open Registry Editor.
2. Delete the following registry subkeys:
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
• HKEY_CURRENT_USER\Software\Microsoft\Office
• Then Delete the Office key.

Step 6: Delete the Start menu shortcuts

1. Open a Command Prompt window as an administrator.
2. Type %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs, and then press Enter.
3. Delete the “Microsoft Office 2016 Tools” folder.

2. Choose Install.
3. Click Run or the equivalent depending on the browser you’re using.
4. When you see “You’re good to go”, click All done.

Error code 080040c97 : This article contains the troubleshooting steps to fix the error code 080040c97 . If you have reached here after following all the above mentioned troubleshooting steps. If error is still unresolved, you may contact Help desk for further assistance in troubleshooting Error code 080040c97

## How to Install Microsoft Office

1. Click Install >. It’s an orange button below your subscription’s name.
3. Double-click the Office setup file. …
4. Click Yes when prompted. …
5. Wait for Microsoft Office to finish installing. …
6. Click Close when prompted.

## How to repair office

To repair the Office Click-to-Run application, follow these steps as appropriate for the version of Windows that the computer is running.

Windows 10, Windows 8.1 and Windows 8:

On the Windows Start screen, type Control Panel.
Click or tap Control Panel.
Under Programs, click or tap Uninstall a program.
Click or tap Microsoft office 365, and then click or tap Change.
Click or tap QuickRepair, and then click or tap Repair. You may have to restart your computer after the repair process is complete.

## How to fix Microsoft office installation error

1. Antivirus software or firewall might be blocking the Office installation.
2. Internet connection or proxy settings are preventing from installing Office.
3. Pre-existing version of an Office suite is blocking the installation.
4. Incomplete\partial\failed repair\installation\change\removal of a previous Office suite can prevent from installing a newer version.

## How to fix Microsoft office 365 installation error

1. Open Control Panel using Start.
2. Click on Programs and select Programs and Features.
3. Click on the Office product that you want to repair.
4. Click Change.
5. Select Quick Repair and click on Repair. If Quick Repair didn’t fix the error code 080040c97039 (0), select Online Repair and click on Repair.

## How to fix Microsoft Office error code

1. Open Registry Editor.
2. Delete the following registry subkeys:
3. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun
4. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\AppVISV
5. HKEY_CURRENT_USER\Software\Microsoft\Office
6. Then Delete the Office key.

## How to fix office 365 error code

Click “Start” > “Control Panel” > Select “Programs” > “Programs and Features”;
Right-click on Office 365, Office 2016 or Office 2013 > Select “Change”;
Click “Online Repair” > click on “Repair” button.

## How to fix office error

#### Delete the Start menu shortcuts

1. Open a Command Prompt window as an administrator.
2. Type %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs, and then press Enter.
3. Delete the “Microsoft Office 2016 Tools” folder.

2. Choose Install.

3. Click Run or the equivalent depending on the browser you’re using.

4. When you see “You’re good to go”, click All done.

## How do I install Office 365 on my computer?

Install Microsoft 365 for Home

1. Use the computer where you want to install Office.
3. Select Install Office.
4. On the Microsoft 365 Home web page, select Install Office.
5. On the Download and install Microsoft 365 Home screen, select Install.

1. Go to Office.com.
2. Login to your Microsoft account (or create one for free). If you already have a Windows, Skype or Xbox login, you have an active Microsoft account.
3. Select the app you want to use, and save your work in the cloud with OneDrive.

## How long does Office 365 take to install?

Install Microsoft Office 365 ProPlus on Windows

1. This process should take about one hour.
2. Make sure you’re connected to the Harvard wired network. …
3. Plug your computer into a power supply before beginning the installation to prevent your computer from going to sleep. …
4. Please do not open any Microsoft Office applications until the installation is complete.

## Why does Office 365 take forever to install?

Office 365 is an online program and its installation depends on how fast your internet is. If its taking too long, it usually means your internet is slow. You can check your internet speed at www.speedtest.net

## How do I fix Microsoft Office installation error?

If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn’t help, use this easy fix tool to uninstall Office completely. After your uninstall is complete, try reinstalling Office.

## How do I fix Office 365 installation?

Start by opening Programs and Features in the Control Panel. In Windows 10 you can get there by pulling up the hidden quick access menu. Once you’re there, select Microsoft 365 in the program list and then Change/Repair on the command bar. Now, wait while the repair wizard starts up.

## How do I fix Office 365 errors?

How to fix Microsoft Office 365 subscription problems

1. Right-click on the Start button.
2. Select apps and features.
3. Find the application from the list that you had the error in. …
4. Click modify.
5. Select online repair.
6. Click repair.

## Why did my office 365 stop working?

Bad sectors may cause corrupted system files in Windows system, leading Office cannot work properly or other problems. When Microsoft Office fails to work or won’t open with ‘stopped working‘ error message, you may try to repair corrupted file systems and reboot PC into Safe Mode to get the problem fixed.

## How do I install Office 365 on my computer?

First of all, you may need to check if there is any Office application installed on your PC. You can do this by pressing “Windows + S”, type “Word” and see whether Microsoft Word is in the list. If there is no Office application installed on your PC, it means the Office 365 is not installed.

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